In our ongoing commitment to providing outstanding service, we are excited to inform you that effective May 6, 2023, Aberdeen Exterminating will be operating under the Bug Out brand. This transition will not impact the level of quality you can expect with our pest control solutions; rather, we will be upgrading our internal system for scheduling, billing, and more so that we can better meet all of your needs.
Bug Out has proudly served homeowners in the Southeast U.S. since the early 1960s. As one of the leading eco-friendly pest control companies in the Southeast, Bug Out prides itself on the consideration of customers and the environment and is ingrained into the community.
We understand that our customers may have some questions about this partnership. To help address any of your concerns, we’ve compiled a list of frequently asked questions:
It means that Aberdeen Exterminating and Bug Out are joining forces. By combining our expertise and resources, we will be able to offer the same great pest control service with even more capabilities than before.
This change means that over time, our brand’s look and feel will mirror the Bug Out brand. Though our look is changing, our quality services are not; you can expect to receive the same exceptional pest control as before.
Bug Out has been a leading eco-friendly pest control company in the southeast region of the United States for over 60 years. As a part of the Rentokil North America family of pest control companies, they pair local expertise with global resources to provide first-rate services. Despite their large footprint, the Bug Out teams live in the neighborhoods they serve and are highly experienced with the unique pest control issues within their local communities. Want to learn more about Bug Out? Visit their site here: https://www.bugoutservice.com/about-us/
No, your Service Agreement will not change and you will continue to receive the same high level of care that you are used to. You can also still call to request additional no-charge services between your regular visits.
The purpose of this partnership is to improve the quality of service that you receive. By combining our innovative solutions, decades of experience, and commitment to customer satisfaction, we will be able to provide even better pest control solutions than before. Together with the help of our parent company, Rentokil – the world’s largest pest control provider – we know this transition will directly benefit all of our customers.
If you are on a current Service Agreement, then nothing will change. As in the past, price increases will only occur with advanced notice to our clients.
Yes, your service will continue as usual unless you request a change. Our goal is to make this transition seamless for our clients.
No, all of our service locations will continue to provide the same exceptional pest control. The purpose of this merger is to grow and better serve our customers, not to downsize. We are looking forward to expanding our reach and offering our services in more places than ever before.
Yes, Bug Out will continue to use the same treatment methods that Aberdeen Exterminating is known for. Our partnership will allow us to offer an even wider range of products, resources, and expertise so we can continue to provide the best pest control solutions possible.
As with Aberdeen Exterminating, Bug Out is committed to providing environmentally responsible pest control solutions. By using Integrated Pest Management (IPM) techniques and applying pesticides in a manner that is compliant with all state and federal regulations, we will continue to offer environmentally conscious extermination services.
Yes. You will receive a new account number that can be found on your next invoice after the merger. Customers billed separately for each location will continue to receive separate invoices. However, each invoice will now have a new account number.
To pay invoices online, go to https://www.bugoutservice.com/ and click on “My account” in the upper right-hand corner. You can then register to access our new Customer Self Service Portal. You’ll need to enter the email address linked to your account and create a new password to access your account information. Once registered, you’ll be able to view and pay bills, see your services and do much more. If you have any questions about how to register and use the new portal, please call us at 866-574-1338.
No, you are not being double billed. If you have already received an invoice for a past service and have received a requested duplicate copy, chances are that the invoice number has also changed – along with your account number. Please call 866-574-1338 to reach one of our customer service representatives who will be able to assist you with more information.
Yes. Please send your request for our new bank account information to ACHsetup@rentokil.com.
No. We are not changing the service frequencies or prices for our customers during this migration process. You will receive the same great service at a competitive price as before.